Process Improvement Executive / Senior

JOB RESPONSIBILITIES:

• Drive and support process improvement initiatives to increase efficiency and quality
• Conduct process mapping (As-Is/To-Be) and workflow analysis
• Work with multiple departments to plan, execute, and track improvement projects
• Create dashboards, reports, and updates for management and audits
• Maintain and improve quality documentation — manuals, SOPs, policies, guidelines
• Support governance and compliance processes and internal reviews
• Assist with change management including briefings, updates, and staff training

JOB REQUIREMENT:

• Degree in Business Administration, Records/Operations Management, or related field
• Knowledge of PDCA, TQM, Root Cause Analysis, and ISO standards (ISO 9001:2015, ISO 45001, ISO 14001)
• Skilled in process mapping tools (Visio), Excel, Power BI, and ERP (SAP)
• Experience in Lean, Six Sigma, process optimization, and quality assurance
• Strong analytical, documentation, project management, and communication skills
• Added Advantage: Certified Business Process Professional, Change Management, or Lean Management Certificate