Process Improvement (Shopee Express)

About The Team Job Description: Process Optimization & Continuous Improvement

• Identify operational gaps and inefficiencies across middle mile (linehaul, hubs, cross-dock, routing).
• Lead end-to-end process improvement initiatives using Lean / Six Sigma / data-driven approaches.
• Standardize SOPs and ensure consistent execution across sites.
• Drive productivity improvements (cost per parcel, turnaround time, manpower utilization).

Performance Analysis & Problem Solving

• Analyze operational data to identify root causes of delays, capacity issues, and performance drops.
• Monitor key KPIs such as SLA, transit time, load factor, and hub throughput.
• Develop dashboards and insights to support decision-making.

Cross-Functional Project Management

• Work closely with Operations, Planning, Linehaul, Network Design, and Tech teams.
• Lead pilot projects and rollout of new processes, tools, or automation initiatives.
• Support new site launches, network expansion, and peak readiness planning.

Resource & Capacity Planning Support

• Collaborate with planning teams to optimize hub capacity, routing efficiency, and equipment utilization.
• Recommend process changes to support volume growth and network changes.

Change Management & Stakeholder Alignment

• Communicate initiatives and improvements to operations teams.
• Train and support site teams in adopting new processes.
• Ensure smooth implementation and sustained adoption.

Requirements

• 5–8 years in logistics, supply chain, operations excellence, or process improvement.
• Experience in e-commerce, courier, 3PL, or transportation is highly preferred.
• Proven track record in leading improvement projects and delivering measurable impact.
• Strong analytical and problem-solving capability.
• Familiar with Lean, Six Sigma, or continuous improvement frameworks.
• Data-driven mindset; comfortable working with large datasets and operational KPIs.
• Strong stakeholder management and project management skills.
• Hands-on and able to work closely with ground operations.