Process Improvement Specialist

Key Responsibilities

1. Branch Operation Process Improvement

• Observe and analyze day-to-day workflows at branches (receiving goods, food preparation, customer service, cleaning, waste handling, etc.).
• Identify bottlenecks, redundant steps, and areas for improvement.
• Redesign service and kitchen workflows to increase speed and consistency.
• Develop and maintain SOPs, checklists, and visual workflows for each position (kitchen, service, cashier, stewarding, etc.).

2. Supply Chain Process Optimization

• Analyze and improve processes within purchasing, warehouse, and distribution.
• Redesign the “Order–Pick–Pack–Deliver–Receive” flow to ensure accuracy and on-time delivery to branches.
• Establish data tracking systems (dashboards, forms, or QR-based tracking) to monitor delivery performance.
• Collaborate with the Purchasing, Warehouse, and Logistics teams to synchronize processes with branch needs.

3. System & Data Integration

• Develop digital tools to support efficiency (e.g., Microsoft Forms, Power Automate, Power BI dashboards).
• Integrate data across HR, Supply Chain, and Operations systems for real-time visibility.
• Perform data analysis to identify trends and drive improvement decisions.

4. Monitoring & Reporting

• Measure performance before and after each improvement project (e.g., delivery lead time, waste reduction, preparation time, service time).
• Track KPIs and prepare monthly reports for management.
• Provide recommendations for continuous improvement and scalability.

5. Continuous Improvement Culture

• Lead or co-organize activities such as “Kaizen Week,” “Lean Branch Project,” or “CI Challenge.”
• Train branch managers and supply chain teams on Lean Thinking, 5S, and Visual Management principles.
• Build and coach “CI Ambassadors” across branches to maintain consistent improvement momentum.

Qualifications

• Bachelor’s degree or higher in Industrial Engineering, Business Administration, Logistics, or related field.
• Minimum 2–3 years of experience in process improvement, supply chain management, or restaurant operations.
• Strong understanding of F&B or retail operations and end-to-end supply chain flow.
• Proficiency in Microsoft Excel, Power BI, PowerPoint, Microsoft Forms, and basic process automation tools.
• Strong analytical, problem-solving, and communication skills.
• Willingness to travel nationwide for branch process audits and improvement projects.