Process Improvement Specialist

Responsibility

• To be responsible for business and operational impact assessment in order to conceptualize customer journey*ZE for the new/impacted business area, identify business scope of implementation and get project approval*ZE
• Project management: To convert business scope of implementation and coordinate with IT team to design and develop the system in order to meet the needs of the business efficiently.
• To gather requirement and analyze pain point of as-is process/system in order to propose cost-effective solution with acceptable risk for further implementation.
• To design and implement functional requirement as BU lead (IT related project), in order to uplift customer experience including Service Level Agreement (SLA), improve productivity & efficiency across the bank (Cost), and mitigate any risks that may occur in the process.
• To be responsible for acquiring knowledge and experience in the area of functional design in respect of financial product and related operation process; in order to develop and/or revise framework, principle and guidelines for designing and implementing functional requirement to serve E2E process to uplift customer experience, improve productivity & efficiency across the bank, and mitigate any risks that may occur in process.
• To implement and/or coordinate with relevant departments in formulating a Business Deployment Plan including changes in management and communication both inside and outside the bank

Qualification:

1. Bachelor or Master’s Degree in

   • Business Administration (Finance, MIS, Statistics and etc.)
   • Computer Engineering, Industrial Engineering
   • Computer Science
   • or related fields

2. Experienced in IT project implementation as

   • BU representative/lead
   • Process Engineer/Improvement
   • Business Project Manager
   • Business Analyst / Test Engineer
   • Solution Architect with strong functional background

3. Having banking product knowledge is advantage

   • Lending: Loan, OD, PN, Trade Finance, Supply Chain Financing and etc.
   • Payment: Wallet, Bill Payment, Cash Management, Debit/Credit Card, Acquiring and etc.

 4. Strong analytical, problem solving, communication and interpersonal skills.

 5. Good command of written and spoken English.

 6. Self leading and good team player