Process Improvement Specialist

Key Responsibilities:

• Map and document current-state processes, including workflows, activities, controls, and dependencies.

• Collaborate with stakeholders and subject matter experts (SMEs) to gather process requirements, inputs, outputs, and operational considerations.

• Identify process gaps, inefficiencies, risks, and opportunities for improvement and standardization.

• Support the design of future-state processes, including workflows, roles, handoffs, and service delivery models.

• Ensure process documentation aligns with global standards, frameworks, taxonomy, and naming conventions.

• Develop and maintain standard operating procedures (SOPs), work instructions, process documentation, and job aids.

• Create training materials and knowledge resources to support onboarding and knowledge transfer.

• Document process controls, risks, and compliance requirements to ensure governance and audit readiness.

• Maintain accurate and organized process repositories, including version control and documentation updates.

• Partner with Design, Build, and Transition teams to ensure processes and documentation are implementation-ready.

• Review documentation for accuracy, completeness, and consistency, and escalate identified gaps for resolution.

  Qualifications:

• Bachelor's degree in Business Administration, Healthcare Administration, Operations, Education, or a related field.

• 4+ years of experience in process analysis, operations, transformation, documentation, or shared services.

• Experience in process mapping, workflow documentation, and business process analysis.

• Proven experience developing SOPs, work instructions, training materials, and knowledge assets.

• Experience supporting process improvement, transformation, migration, or transition initiatives.