Process Improvement Specialist (Retail)

JOB SUMMARY: The Process Specialist is the mainly in-charge of the operational standardization by designing, documenting, and maintaining core Standard Operating Procedures across Retail’s core processes (ex: Sales, Store Operations, Customer Service, and Order Fulfillment). This role identifies workflow efficiencies, leads process change management, and communicates updated SOPs to ensure seamless execution across all stores. Additionally, the Process Specialist steps in as a secondary backup to facilitate process training for new hires, ensuring onboarding continuity and consistent adherence to operational standards.

Key Responsibilities:

• Draft, establish, and maintain standard operating procedures (SOPs) for core retail functions.
• Analyze existing workflows across retail divisions to identify operational gaps, redundancies, and opportunities for process optimization.
• Works closely with the Training team to ensure all onboarding and skill development programs reflect accurate, up-to-date operational standards.
• Refine process modifications alongside with Retail internal divisions to build or modify standards before department rollout.
• Oversee the deployment of updated SOPs across all ARS / Retail Channels, and tracks compliance.
• Serve as a secondary backup to conduct process training sessions for new hires, ensuring seamless continuity in onboarding when primary trainers are unavailable.

Qualifications:

• Bachelor’s Degree in Business, Management, or any related course.

• At least 3-4 years of relevant experience in Process Improvement, Business Excellence, Project Management, Product, Operations, or similar roles.

• Strong analytical, problem-solving, organizational, and execution skills.

• Proven ability to manage multiple projects, priorities, and deadlines simultaneously.

• Ability to work effectively with cross-functional teams and independently when required.

Benefits:

• Basic Pay
• Government-mandated contributions
• Sick Leaves and Vacation Leaves upon hiring

Perks:

• HMO
• Merit-based incentives
• Employee discount