Process Improvement (SPX Express)

Department Operations

LevelExperienced (Team Lead)

LocationBangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

About the Team:

Job Description:

Process Optimization & Continuous Improvement

• Identify operational gaps and inefficiencies across middle mile (linehaul, hubs, cross-dock, routing).
• Lead end-to-end process improvement initiatives using Lean / Six Sigma / data-driven approaches.
• Standardize SOPs and ensure consistent execution across sites.
• Drive productivity improvements (cost per parcel, turnaround time, manpower utilization).

Performance Analysis & Problem Solving

• Analyze operational data to identify root causes of delays, capacity issues, and performance drops.
• Monitor key KPIs such as SLA, transit time, load factor, and hub throughput. Develop dashboards and insights to support decision-making.

Cross-Functional Project Management

• Work closely with Operations, Planning, Linehaul, Network Design, and Tech teams.
• Lead pilot projects and rollout of new processes, tools, or automation initiatives. Support new site launches, network expansion, and peak readiness planning.

Resource & Capacity Planning Support

• Collaborate with planning teams to optimize hub capacity, routing efficiency, and equipment utilization.
• Recommend process changes to support volume growth and network changes.

Change Management & Stakeholder Alignment

• Communicate initiatives and improvements to operations teams.
• Train and support site teams in adopting new processes.
• Ensure smooth implementation and sustained adoption.

Requirements:

• 5–8 years in logistics, supply chain, operations excellence, or process improvement.
• Experience in e-commerce, courier, 3PL, or transportation is highly preferred.
• Proven track record in leading improvement projects and delivering measurable impact.
• Strong analytical and problem-solving capability.
• Familiar with Lean, Six Sigma, or continuous improvement frameworks.
• Data-driven mindset; comfortable working with large datasets and operational KPIs.
• Strong stakeholder management and project management skills.
• Hands-on and able to work closely with ground operations.