Process Lead

We are seeking a talented individual to join our Marsh Multinational team at Marsh Risk India, a Marsh business. This role will be based in Bengaluru This is a hybrid role that has a requirement of working at least three days a week in the office

Process Lead Marsha Multinational

Role summary Day-to-day servicing for HNI corporate employee benefits clients, covering endorsements/enrollments, claims tracking, help desk operations, client communication, data reconciliation, wellness engagement, and escalations with TPA/insurer to meet agreed TAT/service standards.

We will count on you to:

• Endorsements/Enrollments: QC data, coordinate with insurer/TPA, track end-to-end TAT, e-card issuance & confirmation, reconciliation (monthly/quarterly), flag delays/risks to CE/Khushboo.
• Claims: Weekly follow-ups with TPA/insurer, weekly client updates, monthly dashboard (claims ratio/active data/CD), handle employee queries with audit trail, escalate stuck/aging cases (15–20+ days), monthly client visit, manage escalations.
• Help desk: Run monthly/weekly help desks; maintain policy knowledge; maintain & share query log.
• Wellness/Engagement: Webinars, wellness tips, camps (with CE), monthly DYK mailers.
• Orientation/Governance: Support orientations; attend half-yearly client meetings; support dashboards/service performance/case summaries.

What you need to have:

• Graduate (preferred: insurance/BA/healthcare administration)
• 2–6 years in employee benefits/group insurance ops (TPA/claims/endorsements); HNI/corporate client exposure preferred
• Strong English communication; MS Excel/PowerPoint; high ownership and stakeholder management

What makes you stand out?

• Strong analytical and problem solving and skills.
• Good communication skills..
• Ability to work independently and within a team.
• Organised, self-discipline and pro-active.
• Good multi-tasking ability.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh Risk is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Marsh Risk, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.