Process Lead

Process Lead:

• 8+ years of ITSM/IT Operations experience, including significant experience in ITSM process ownership or governance.
• Strong experience with ServiceNow or equivalent ITSM platforms.

Automation Lead:

• 8+ years of experience in IT/SRE automation, AIOps, service management, or related areas.
• Strong hands-on experience with AI/GenAI, LLM-based automation, workflow automation, ITSM, observability, and ChatOps.
• Experience with platforms/tools such as ServiceNow, Microsoft Teams, Azure/AWS/GCP, observability platforms, and automation/orchestration tools is desirable.
• Strong understanding of SRE, incident/problem management, ITIL, automation governance, and operational analytics.
• Experience with Python, PowerShell, REST APIs, and automation/scripting.
• Hands-on exposure to ServiceNow or other ITSM platforms.
• Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
• Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
• Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.

Automation Engineer:

• 1-4 years of experience in IT/SRE automation, AIOps, service management, or related areas.
• Experience with Python, PowerShell, REST APIs, and automation/scripting.
• Hands-on exposure to ServiceNow or other ITSM platforms.
• Experience with Ansible, Terraform, Jenkins/GitHub Actions, or similar automation/DevOps tools.
• Familiarity with Azure/AWS and monitoring/observability tools such as Splunk, Grafana, or Prometheus.
• Exposure to AI/GenAI tools, LLMs, prompt engineering, or AI-powered automation.