Process Lead

Job Summary

Job Description - Facilities Maintenance Analyst - India. Area of Responsibility: Facilities Maintenance (Retail).

Responsibilities

• Monitor energy consumption and performance
• Manage maintenance ticket workflow
• Track SLAs and maintenance metrics
• Coordinate maintenance execution and vendors
• Maintain BMS systems and conduct audits
• Track inventory and parts usage
• Expected to work in US shifts

Experience

• 3-6 years in facilities operations
• Should have delivered business value projects facilities space.
• Demonstrated experience in owning and running projects independently
• Knowledge of retail/ fraud prevention/ loss prevention and detection
• 5-7 years of total work experience. The experience should include: - o 3 + years of experience in preferably Ecommerce or Retail industry

Skills

• Facilities systems knowledge
• Knowledge of Vendor coordination, Reporting analytics
• Strong case management experience and attention to detail
• Expert in Documentation and compliance
• Leverage data to identify opportunity areas. Ability to effectively communicate the business problem, solutions, and results through dashboards
• Proficient in Excel, PowerPoint
• Advanced skills in Deep dive and Root cause analysis
• Strong communication skills
• Excellent oral and verbal skills in English to contact customers via. calls, SMS, chats, and emails
• Ability to work with stakeholders and bring a project to completion

Qualifications

Bachelor's degree or higher in Engineering/ Statistics / Mathematics / Economics / Operations Management / Computer Science/ Business Management / Commerce

Educational Requirement

Bachelor of Arts

Preferred Skills

Capital Market->Capital Market Operations

Service Line

BPO Service Line