Process Management Manager

Responsibilities:

• Manage end-to-end process issues, from identification to resolution, by conducting root cause analysis, developing improvement plans, and ensuring effective implementation
• Review and summarize recurring process issues; produce analytical reports to support process optimization and drive improvements to meet efficiency targets
• Lead company-wide process optimization projects by coordinating sub-project managers, defining transformation objectives, solutions, and plans, and managing stakeholders, resources, and risks. Ensure project progress, track implementation outcomes, and conduct project reviews
• Organize and deliver training on process management; establish standardized methodologies to enhance overall organizational process management capabilities
• Review and update process documentation at all levels, clearly defining responsibilities and rules for each stage of the process
• Contribute to the development of process performance indicators and evaluation frameworks; drive responsible departments to complete process optimization and corrective actions
• Ensure the process management system aligns with the company’s business development needs and is continuously improved

Qualifications:

• Bachelor’s degree or above; majors in business administration, management, data analytics, computer science, telecommunications, supply chain, finance, or related disciplines are preferred
• At least 3 years of relevant work experience; candidates with experience in the telecom will be preferred
• Proficiency in process mapping, process diagnosis, process reengineering, and process system development, with experience in end-to-end process management
• Hands-on experience leading or playing a key role in process transformation projects; familiarity with the full lifecycle of transformation initiatives, including research and analysis, solution design, change management, cross-team coordination, and post-project review
• Capability in applying AI to process management, including identifying and structuring AI use cases based on business pain points, driving intelligent transformation, and enhancing process automation
• Relevant certifications such as PMP, Process Management Professional, Data Analysis, or Change Management are preferred
• Proficiency in Microsoft Office applications, including Excel and PowerPoint
• Fluency in both Chinese (Mandarin) and English

Interested parties please apply with full resume stating present and expected salary by clicking "Quick Apply".

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