Process Management (QA)

POSTED AT 02/10/2026 09:19:37

Process Management (QA)

Department

CX

Location

Hanoi

Employment type

Full-time

Work experience

Experienced, Expert, Senior, Specialist

End date

Application until 31/12/2026

Non-tech

Overview Viettel Cyber Security (VCS) is a leading cyber security firm, dedicated to protecting digital infrastructures worldwide while conducting in depth research and analysis for security solutions. Leveraging 100% in house development , VCS offers a comprehensive range of cutting-edge cyber security solutions, protecting governments, financial institutions, large corporations and SMEs against sophisticated cyber threats in the digital age.

VCS is internationally recognized for its Champion titles at Pwn2Own 2023 & 2024, consistent Top 5 global rankings, the discovery of400+ zero-day vulnerabilities, and multiple prestigious honors, including Gold – Best Cyber Security Company in Asia. Responsibilities Process management includes the following activities: developing and managing the process framework, monitoring, auditing, and directing process improvements. Specifically:

• Developing and updating the Company’s process framework in alignment with the APQC international standard.
• Reviewing, analyzing, and optimizing the process framework to ensure logic, systematic structure, simplicity, and ease of implementation.
• Formulating quarterly process management plans (covering issuance, auditing, improvement, digitization, and automation) in alignment with the Group’s strategic objectives and process management framework; monitoring and directing the implementation of these plans.
• Advising business units on process workflows, digitization, and automation.
• Supporting process design, implementation, training, and communication activities within business units.
• Appraising processes subject to approval at the business unit level.
• Managing and updating issued process documentation on management and knowledge-sharing platforms.
• Monitoring and evaluating process KPI performance and auditing process compliance within business units.
• Consolidating and analyzing process monitoring results; preparing periodic quarterly reports for the Board of Management and the Group’s functional divisions, or ad-hoc reports as requested.
• Researching, defining requirements for, and implementing digital transformation within process management activities.

Qualifications Requirements:

• Minimum of 3 years of experience in Process Management, Quality Assurance (QA), or Internal Auditing
• Experience in a B2B environment or a technology-related field
• Proficiency in using Bizagi (or similar process modeling software)
• Ability to develop AI skills (preferred)
• Understanding of enterprise operational management platforms/systems (preferred)
• Internal auditor certification or ISO training certification
• Strong writing and documentation skills
• Basic English proficiency (TOEIC score of 500+)
• Open-minded, systematic, and logical mindset with a focus on continuous improvement
• Ability to work effectively under tight deadlines
• Data-driven and digital transformation mindset
• Bachelor’s degree or higher in Economics, Quality Management, Information Technology, or related fields

————

Key Performance Indicators (KPIs)

• Percentage of customer-facing core processes and support processes audited according to plan
• Process digitization rate
• Process automation rate
• Completion rate of operational improvement initiatives
• Timely submission of reports to the Group and the Board of Management

Benefits & perks

• Competitive annual total income package
• Annual salary review in March.
• Premium health and personal accident insurance
• Annual health check-up
• Special support for female employees during maternity leave.
• Awards recognizing performance and timely outstanding contributions
• 100% sponsorship for in-depth international professional certification based on position (in case of unsuccessful attempt, don’t worry, VCS will support 50% of the exam fee), special bonuses for employees achieving international professional certifications
• Continuous investment in the latest and most up-to-date learning materials in the field of Information Security from leading global vendors and institutes
• 100% of employees are provided with an Udemy eLearning account – learn anytime, anywhere
• Free participation in professional knowledge sharing programs and seminars from leading domestic and international speakers
• Opportunity to work with diverse domestic and international clients
• Working in a Grade A office – Landmark 72 building with a green space complex and a private area for gym and entertainment (billiards, PES, café, reading, Pingpong)
• 30-minute relaxation daily with Happy hours (4:00 PM – 4:30 PM)
• Sports activities: Swimming, Pickleball, Billiards, Poker, PES, etc.
• Twelve (12) days of annual leave according to Labor Law, three (3) days of company vacation and one (1) traditional holiday on 22/12.
• Personal birthday celebrations: Gifts and birthday cake from the Company
• Gift and participation in company events: Quarterly team building activities, monthly birthday celebrations, Year End Party, vacations, International Women’s Day (March 8th), Vietnamese Women’s Day (October 20th) (female employees receive ½ day off), Viettel Group birthday on June 1st, etc
• Care parents and children of employees on special occasions.

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