Process Manager

ONLY MALE CANDIDATES LIVING IN AHMEDABAD NEED TO APPLY.

Job Title: Process Manager

Department: Operations

Reports To: Head of Operations / COO / Managing Director

Location: Ahmedabad, Gujarat

Job Purpose: To design, implement, monitor, and continuously improve standard operating procedures (SOPs) across outlets/functions, while driving the organisation's Business Excellence & Growth Roadmap encompassing ERP standardisation, B2B business development, procurement excellence, and supply chain optimisation, ensuring consistency, quality, compliance, cost efficiency, and scalable growth.

Key Responsibilities

• Develop, document, and standardise SOPs for kitchen operations, service delivery, hygiene, inventory, and customer experience across all outlets.
• Conduct regular audits/store visits to assess SOP adherence and identify gaps.
• Analyse operational data (wastage, TAT, footfall, cost per unit) to identify process bottlenecks and recommend improvements.
• Partner with outlet managers and department heads to roll out new processes and train staff on compliance.
• Drive process improvement initiatives using Lean/Six Sigma or similar methodologies where applicable.
• Ensure compliance with food safety (FSSAI), statutory, and internal quality standards.
• Prepare dashboards/reports for leadership on process performance and improvement outcomes.
• Lead root-cause analysis for recurring operational issues and implement corrective/preventive actions.
• Support new outlet launches by setting up process frameworks from day one.
• Coordinate cross-functionally with HR, Supply Chain, and Finance to align processes with business goals.

Special Responsibilities

1. Pet Pooja ERP Implementation (Top Priority) Objective: Standardise all business processes through Pet Pooja. Key Projects: Inventory setup, recipe & BOM mapping, production module, purchase module, stock transfer automation, central kitchen integration, outlet-wise inventory control, costing module, dashboard & MIS automation, user training & SOP rollout.

Key Skills & Competencies

• Strong analytical and problem-solving skills
• Process documentation and SOP design
• Stakeholder management across multi-location teams
• Data-driven decision-making
• Knowledge of food safety and quality standards
• Project management and change management skills

Qualifications & Experience

• Graduate/Postgraduate in Operations Management, Business Administration, or related field
• 5-8 years of experience in process/operations roles, preferably in F&B, retail, or hospitality
• Experience managing multi-outlet or multi-site operations preferred