Gratitude India
Process Manager Customer Service
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹1,000,000 – ₹1,600,000 / year
Location:
Mumbai, Maharashtra, India
Work mode:
Onsite
Published on:
20 September 2026
What they need
Manage customer service operations, team performance, KPIs and SLAs. Drive service quality, handle escalations, improve processes, manage stakeholders and ensure consistent customer experience and operational efficiency.
Required Candidate profile
Experienced customer service professional with 8–12 years in BPO operations, team handling, KPI/SLA management, escalation handling, stakeholder management and process improvement.
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