P
Private Advertiser
Process Manager (Customer Service Department)
Skills
Process Improvement
2 months ago
Share this opportunity
Share this opportunity to other talents of your network:
✓ Offer them a visibility boost with clients.
✓ Help your contacts find their next job.
Important information
Contract type:
Permanent
Salary:
MYR 66,000 – MYR 84,000 / year
Location:
Puchong, Selangor, Malaysia
Work mode:
Onsite
Published on:
9 September 2026
What they need
- Review and evaluate existing Customer Service processes and workflows.
- Identify process gaps, bottlenecks, duplication, and unnecessary steps.
- Streamline and simplify processes to improve operational efficiency.
- Develop, implement, and maintain standard operating procedures (SOPs).
- Improve turnaround time and overall productivity of the department.
- Identify opportunities for process automation and digitalisation.
- Monitor process performance and recommend continuous improvements.
- Establish and monitor relevant operational KPIs.
- Analyse operational data and prepare reports for management.
- Work closely with other departments to improve cross-functional processes.
- Ensure processes are properly implemented and consistently followed.
- Lead process improvement projects from planning through implementation.
- Provide training and guidance to employees on new or revised processes.
- Perform other duties and improvement projects assigned by Management.
Other offers great for you!
These companies are also looking for great profiles
V
Visian
Change Process Manager
Freelance
Paris, France
Hybrid
Skills
Change ManagementProcess managementKPI monitoringAudit managementContinuous improvementProcess optimization
3 days ago
Quick apply
W
Wold
PRODUCT MANAGER COMPTE JOUEUR
Freelance
Paris, France
Hybrid
Skills
Product Managementcompte clientpaiement
11 hours ago
Quick apply
A
Achil
Manager / Senior Manager Audit Financier H/F – Lille (59)
Permanent contract
Lille, France
Onsite
1 hour ago
Quick apply