Process Manager - IT Complaint and Escalation

A Snapshot of Your Day
Join the innovative Siemens Digital Core team in our Lisbon or Porto offices as a Process Manager for IT Complaints & Escalation, where you will prioritize and schedule computer operations and workflows to maximize the use of processing equipment and IT resources. You will analyze production, maintenance, and malfunction records to identify issues and recommend effective solutions that enhance performance and increase capacity. As you research and evaluate equipment purchases, you will play a key role in enhancing our computer operations capabilities. Lead and develop our computer operations staff to ensure that activities align with production targets and operating budgets. Collaborate with functional area managers to understand their information needs and create plans for integrating these into our existing operations.

How You’ll Make an Impact

• You will analyze production and maintenance records to identify problems and recommend actionable solutions to improve performance.
• Lead and develop the computer operations team to ensure activities meet production targets and budgetary constraints.
• Collaborate with managers to assess current and future information needs, developing plans and schedules for integration.
• Research and recommend equipment purchases that enhance the capabilities of our computer operations.
• Manage relationships with vendors and suppliers to ensure high standards of service in data processing and related activities.

What You Bring

• Proven experience in computer operations management or a related field.
• Strong analytical skills to assess production and maintenance records effectively.
• Excellent leadership abilities to guide and develop a team.
• Experience in vendor management and relationship building.
• Advanced proficiency in relevant software and data processing tools.

About the Team
You will be part of a dedicated team focused on optimizing computer operations and enhancing overall performance. Our team is committed to continuous improvement and innovation, ensuring that we meet the evolving needs of our organization. We work collaboratively to support each other and drive success in our operations, making a significant impact on our overall productivity.

Who is Siemens Energy?
At Siemens Energy, we are more than just an energy technology company. With +100,000 dedicated employees in more than 90 countries, we develop the energy systems of the future, ensuring that the growing energy demand of the global community is met reliably and sustainably. The technologies created in our research departments and factories drive the energy transition and provide the base for one sixth of the world’s electricity generation.

Our global team is committed to making sustainable, reliable, and affordable energy a reality by pushing the boundaries of what is possible. We uphold a 150-year legacy of innovation that encourages our search for people who will support our focus on decarbonization, new technologies, and energy transformation.

Find out how you can make a difference at Siemens Energy:
https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity
Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character—no matter what ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards/Benefits

• Competitive salary and meal allowance
• Fair compensation for international work
• Health insurance coverage
• Remote work permitted within the country
• Additional 5 “Pontes” days off and Birthday off if it falls on a weekday, when not abroad (only applies for Portugal)
• Among others