Process Manager - KYC

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Associate Process Manager Roles & responsibilities:

• Performing the due diligence on new Clients, requesting the KYC information, documentation, review and verification of received documentation and making an analytical risk assessment for new Clients
• Thoroughly and succinctly document the research and analysis related to the financial activity and related entities of Clients
• Escalate issues to client and internal managers to bring issues to their attention promptly
• Independently handle clients and client calls– establish self as a valued partner
• Help knowledge management endeavour by sharing process knowledge and best practices within the teams
• Communicate effectively and efficiently with relevant internal and external parties to obtain KYC documents
• Have a thorough understanding of the client’s business and related parties to monitor client’s activities for unusual transactions
• Perform further investigation on identified suspicious client and client’s transactions and report to KYC/AML compliance officer

Functional & Technical Skills:

• Bachelor's Degree in B. Com /BBM or Master’s Degree in M.Com/MBA/PGDM
• 6 to 9 years of experience in handling a team of a minimum of 25 members with experience in KYC, AML, and Due Diligence
• Should be good with logical and quantitative abilities to derive information from data.

About Us At eClerx, we serve some of the largest global companies – 50 of the Fortune 500 clients. Our clients call upon us to solve their most complex problems, and deliver transformative insights. Across roles and levels, you get the opportunity to build expertise, challenge the status quo, think bolder, and help our clients seize value

About The Team eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience.

eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.