Process Manager (m/f/d) Configuration Management

Job ID: 744000083446545

Process Manager (m/f/d) Configuration Management

Pune

Professional

Regular (Part Time Possible)

Your Task

This role focuses on Service Asset and Configuration Management (SACM) with hands-on expertise in Asset Manager Tool, ServiceNow, CMDB, CSDM, and SACM processes. The position requires joining within 30 days.

Responsibilities

• Develop, implement, and maintain best practice standards, policies, and procedures for planning, recording, monitoring, and maintaining hardware and software assets
• Design and implement continuous lifecycle management of configuration items (CIs)
• Ensure SACM processes are fit for purpose, compliant with regulations, and aligned with organizational norms
• Take responsibility for process design, framework creation, and governance
• Define and track Key Performance Indicators (KPIs) to measure process effectiveness
• Manage new requirements and changes to SACM processes
• Coordinate design work for CI and Asset discovery, integrations, and data import methods
• Collaborate with IT stakeholders and business leaders to improve asset management practices and ensure cost-effectiveness
• Support related IT processes such as Change, Problem, and Release Management
• Monitor, review, and support audits, ensuring compliance with standards
• Provide coaching and guidance to CMDB stakeholders to ensure strong understanding of configuration and asset management, including its link to Change Management and other ITIL processes
• Represent SACM requirements in Demand Boards, prioritizing process-related IT developments
• Evaluate and recommend new tools, technologies, and process improvements to enhance IT efficiency and effectiveness

Your Profile

We are looking for an experienced Asset and Configuration Management Specialist with hands-on expertise in ServiceNow, CMDB, and SACM processes to develop and maintain hardware and software asset management standards and procedures.

Must Have Skills

• Hands-on expertise with Asset Manager Tool
• Experience with ServiceNow
• Knowledge of CMDB (Configuration Management Database)
• Understanding of CSDM (Common Service Data Model)
• Experience with SACM (Service Asset and Configuration Management) processes
• Ability to develop and implement best practice standards, policies, and procedures for asset management
• Experience in designing and implementing lifecycle management of configuration items (CIs)
• Knowledge of process design, framework creation, and governance
• Ability to define and track Key Performance Indicators (KPIs)
• Experience with CI and Asset discovery, integrations, and data import methods
• Ability to collaborate with IT stakeholders and business leaders
• Knowledge of related IT processes such as Change, Problem, and Release Management
• Experience in monitoring, reviewing, and supporting audits
• Ability to provide coaching and guidance to CMDB stakeholders
• Experience representing requirements in Demand Boards
• Ability to evaluate and recommend new tools, technologies, and process improvements
• Ability to join within 30 days

About Us

T-Systems Information and Communication Technology India Private Limited (T-Systems ICT India Pvt. Ltd.) is a proud recipient of the prestigious Great Place To Work® Certification™.

As a wholly owned subsidiary of T-Systems International GmbH, T-Systems India operates across Pune, Bangalore, and Nagpur, boasting a dedicated team of 3500+ employees providing services to group customers.

T-Systems offers integrated end-to-end IT solutions, driving the digital transformation of companies in all industries, including:

• Automotive
• Manufacturing
• Logistics and transportation
• Healthcare
• Public sector

T-Systems develops vertical, company-specific software solutions for these sectors.

T-Systems International GmbH is an information technology and digital transformation company with a presence in over 20 countries and a revenue of more than €4 billion. T-Systems is a world-leading provider of digital services and has over 20 years of experience in the transformation and management of IT systems.

As a subsidiary of Deutsche Telekom and a market leader in Germany, T-Systems International offers secure, integrated information technology and digital solutions from a single source.

Application Information

Looking for Early joiners within 30 Days only

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