Process Optimisation Lead

Overview

We are searching for a Process Optimisation Lead to join us as a key member the Planning & Operational Excellence team here at Solus. The Process Optimisation Lead will be responsible for maintaining and enhancing our adherence to Operational processes.

You will lead a team of experts to develop and deliver an effective programme of best practice training through the relevant SMEs. The Process Optimisation Lead will also represent the operation on highly complex major change initiatives to successfully deliver improved financial and customer outcomes for both Solus and Aviva.

Responsibilities

As the Process Optimisation Lead, you will:

• Lead a team of experts & operational professionals, driving process optimisation to maximise Solus’ operational performance
• Work well with ambiguity, self-organising and prioritising workloads to achieve, time, cost, and quality outcomes
• Work collaboratively with peers in Planning & Operational Excellence and stakeholders across both the wider Operation and supporting functions to deliver optimised operational processes and remove obstacles limiting performance
• Be responsible for leading project-specific working groups to achieve business objectives
• Identify risks and work within the change governance framework
• Execute risk mitigation plans where appropriate and get sign off for risk acceptance from appropriate channels where required
• Have strong stakeholder management. Comfortable leading discussions and presentations across functions & seniorities
• Planning out 12 months in advance to develop and run an always on programme of best practice support. This will also require much shorter-term planning to respond to changing business demands
• Be responsible for longer-term planning/thinking will also be required as larger change programmes could require 18+ months of foresight, with changes to be embedded having a 3+ year impact on BAU operations. The role holder will need to think through the implications of these changes and factor them into the more tactical elements of their role
• This gives the role a broad spectrum of impacts: from immediate improvements to operational improvement through best practice support, through to major changes to the overall shape of the operation

Qualifications

You will bring the following skills and experience:

• How to use MI tools such as PowerBI, Excel etc
• Business Process improvement
• Change management
• Relationship building skills
• Knowledge of general insurance principles and practices
• Financial acumen
• Previous experience in the automotive or collision repair industry is a plus

You may have the following qualifications:

• Lean Six Sigma or equivalent
• Project Management Qualification (e.g. PMP, PRINCE2)
• Change Management Qualification (e.g. CCMP, APMG)
• Strong strategic thinking, analytical, and critical thinking skills
• Excellent communication, interpersonal, and engagement abilities
• Repair discipline qualification (MET, Panel, Paint, VDA)