Process Quality Engineer

Process Quality Engineer Job Posting

Position Summary

We are seeking a Process Quality Engineer to support and improve quality systems and manufacturing processes within our facility. This role will implement and enforce quality standards, lead problem-solving and continuous improvement initiatives, monitor quality KPIs, and support internal, customer, and ISO 9001 audits.

The ideal candidate will have experience in manufacturing quality, strong problem-solving skills, knowledge of Lean Manufacturing and continuous improvement methodologies, and the ability to lead cross-functional teams and communicate technical information effectively.

Key Responsibilities

• Implement, support, and enforce company and regulatory quality standards throughout the manufacturing facility.
• Maintain working knowledge of ISO 9001, industry standards, and applicable quality regulations.
• Audit and review quality data in accordance with established procedures, specifications, and documentation.
• Lead ICAR (Internal Corrective Action Request) closure activities related to Internal NCMRs, QMS discrepancies, and unmet business KPIs.
• Prepare and report key quality metrics, including:
• Internal NCMR status
• Internal PPMs
• MRB reports
• ICAR reports
• Other assigned quality KPIs
• Report significant quality issues and trends to Quality and Operations Management.
• Lead and/or support projects addressing the Top 3 NCMRs identified by Quality Control and Production.
• Lead daily KPI meetings and establish priorities and expectations for the team.
• Track, update, and communicate KPIs related to the assigned work area.
• Lead and participate in internal Continuous Improvement Projects (CIP) and 5S activities.
• Monitor, update, and maintain inspection plans as required.
• Coordinate and participate in Material Review Board (MRB) activities, ensuring timely disposition of nonconforming material and corrective-action follow-up.
• Escalate unresolved quality issues to the Operations and Quality Managers as appropriate.
• Support maintenance of the document control system, including procedures, customer specifications, industry standards, ISO 9001 requirements, and QMS documentation.
• Participate in writing, reviewing, and maintaining Quality Department procedures, Standard Operating Procedures (SOPs), and Work Instructions (WIs).
• Support internal audits and ISO 9001 recertification/surveillance audits, as well as customer audits.
• Participate in Technical Reviews and Engineering Change Request (ECR) activities as needed.
• Train employees on processes, procedures, quality requirements, and ISO 9001 standards.
• Assist with customer returns and customer complaints in partnership with the Customer Quality Engineer (CQE), including:
• 8D problem solving
• 5 Why analysis
• PDCA
• Root cause analysis
• ICAR/CCAR activities
• Corrective and preventive actions
• Support CQE activities and customer responses related to quality issues, returns, and requests.
• Explain technical details and quality issues clearly to customers when required.
• Support Quality Assurance programs, including metrology and calibration activities.
• Support quality-related activities associated with the ECR process.
• Assist the Operations and Quality Manager with department staffing recommendations, budgeting, and expense-related activities.
• Perform special assignments and other duties as directed by the Quality Manager.
• Comply with the company's Code of Conduct and all applicable workplace policies and procedures.

Required Qualifications

• Associate's degree or certificate in a related field OR a minimum of 5 years of experience in a related quality/manufacturing role.
• Experience working in a manufacturing or quality environment.
• Ability to lift and handle materials weighing at least 35 pounds.
• Ability to work in an environment where glass products are handled.
• Ability to work in a Class 100 Clean Room environment.
• Ability to work in a CFI (HF cleaning) environment.
• Ability to lead small teams and work effectively in a cross-functional environment.
• Strong written and verbal communication skills.
• Ability to explain technical information clearly to customers, operators, engineers, and management.

Technical Skills & Knowledge

Candidates should have knowledge and/or experience with:

• ISO 9001 and Quality Management Systems (QMS)
• Quality and industry regulations
• Statistical Process Control (SPC)
• Lean Manufacturing principles
• Continuous Improvement methodologies
• 5S
• 8D
• 5 Why
• Ishikawa/Fishbone Analysis
• QRQC (Quick Response Quality Control)
• A3 Problem Solving
• Red X / Shainin Problem Solving
• Root Cause Analysis
• PDCA
• Corrective and Preventive Actions
• Nonconforming Material Review (NCMR)
• MRB processes
• ICAR/CCAR processes
• Inspection plans
• Document control
• SOP and Work Instruction development
• Metrology and calibration
• Engineering Change Requests (ECR)

Work Environment

This position requires working in a manufacturing environment that may include:

• Handling glass products.
• Class 100 Clean Room conditions.
• CFI/HF cleaning processes.
• Frequent interaction with production, quality, engineering, and operations personnel.
• Lifting and handling materials weighing 35 pounds or more.

Leadership & Continuous Improvement

The Process Quality Engineer will play an active role in developing a culture of quality and continuous improvement by identifying process opportunities, leading problem-solving activities, facilitating KPI reviews, supporting 5S initiatives, and driving corrective actions to timely completion.

The successful candidate will be comfortable working hands-on with manufacturing teams while using data and structured problem-solving methodologies to identify root causes and improve process performance.