Process Specialist

Minimum 4+ years of experience in Fraud Operations (Dispute/Chargeback/Detection) with hands on experience in case review support, Quality audit, creating daily production reports, ensuring adherence to SLA and regulatory compliance. Consumer Lending Servicing Monetary NonMonetary Operations 46 years of experience in Consumer Lending Servicing / Loan Operations. Strong handson exposure to monetary transactions, account maintenance, and exception handling. Good understanding of servicing reports, reconciliation, and compliance controls.

Roles Responsibilities

• Good knowledge in fraud detection across multiple channels with hands on experience in Dispute/Chargeback/Detection.
• Provide real-time support and guidance to team members while handling complex transactions ensuring accurate decision-making and adherence to process guidelines.
• Understanding of banking/fraud operations (Disputes/Chargeback/Detection processes).
• Handle complex and exceptiondriven servicing cases involving payments, reversals, adjustments, refunds, and account corrections.
• Handle reconciliation issues, rejects, suspect transactions, and system repair queues.
• Support nonmonetary servicing activities including account restrictions, regulatory servicing, account history, and special handling workflows. Manage client escalations, internal queries, and audit clarifications related to servicing.

Additional Responsibility

• Good knowledge about MS office.
• Good communication skills (written verbal).
• Flexible working in US shift (rotational shift).

Educational Requirement

Graduate

Preferred Skills

• India Banking->Consumer Banking, Mortgage, Lending Operations, Commercial Banking

Service Line

BPO Service Line