Process Support

About us

The Midwifery Council regulates the midwifery profession in Aotearoa New Zealand under the HPCA Act 2003. Our core platform is iMIS, an association management system that underpins everything from practitioner registration to APC renewals and regulatory reporting.

Please note: This role is 0.6 FTE (24 hours per week)

What you'll be doing

Working alongside the Operations Manager across a broad range of responsibilities:

• Systems and reporting — Learning our iMIS platform and building reports to support operations and management reporting.
• Process documentation and scoping — Turning business requirements into clear scope documents for our external development partner, writing test guides, and reviewing delivered work against specifications.
• Mandatory data reporting — Taking ownership of the Council's statutory reporting obligations to the Ministry of Health, including workforce data and registration statistics.
• IT support and asset management — First point of contact for day-to-day office IT, managing the asset register, and liaising with external IT suppliers.
• Website and digital communications — Maintaining the Council's website content, managing our Facebook presence, and supporting email communications.
• General support — Pitching in with office tasks and operational support during busy periods like APC renewal season.

What we're looking for

• A fast, self-directed learner who can point to a specific example of becoming independently competent in a complex system without extensive hand-holding
• Report-building experience in any reporting tool or platform
• Ability to turn business requirements into clear, structured documentation that others can work from
• Technically minded with the ability to pick up unique IT requirements
• Practical IT support experience in an office environment
• Precision with data, especially for external reporting and regulatory decisions
• Strong written English for both technical and non-technical audiences
• Independence — you manage your own priorities and deliver finished, accurate work without close supervision

Experience with iMIS, is an advantage but not a requirement. We're more interested in your ability to get up to speed quickly with complex, database-driven systems and work confidently within them. If you don't tick every box, we'd still love to hear from you — the right fit matters more to us than a perfect CV.

The kind of person who thrives here

This role suits someone who is technically curious, self-motivated, and comfortable working in a small team where each day can be different. When faced with an unfamiliar system, you explore it proactively, test how it works, and build your understanding of the underlying logic before seeking help. You are confident in teaching yourself and becoming effective quickly.

You think in systems. When asked to build a report or scope a change, you consider downstream impacts, related processes, possible edge cases, and whether the solution will remain effective over time. You take pride in delivering work that is complete and accurate.

You are comfortable working across a wide range of tasks. In a team of this size, that may mean writing report queries one part of the day and setting up a laptop or following up with a supplier later on.

What we can offer

• A genuinely flexible working arrangement
• The autonomy to own your work and make it your own
• A competitive salary
• A range of additional benefits
• A small, collaborative team where your contribution is visible and valued