Process Team Lead

About the Role

As a Tech Process Team Lead , you will lead product experts supporting advertisers with campaign-performance-related concerns. You’ll drive team performance, operational improvements, stakeholder governance, and support for new product launches and complex product issues.

Key Responsibilities

• Lead a specialized team of product experts supporting one or more product areas.
• Drive team performance against KPIs, SLAs, productivity, timeliness, and quality metrics .
• Compile and present weekly, monthly, and quarterly performance reports .
• Partner with Engineering, CoE, GOC, SDMs, and Operations teams on business and product initiatives.
• Lead weekly stakeholder and regional/cohort meetings.
• Oversee product, people, process, and customer-related issues.
• Drive operational strategies and continuous improvement initiatives.
• Support new product launches, documentation, and complex issue resolution.
• Identify risks and challenges and communicate recommended solutions to stakeholders.
• Conduct regular 1:1s and performance discussions with team members.

Must-Have Qualifications

• Bachelor's Degree in Arts, Science, Technology, Engineering, Mathematics, Computer Science, Computer Applications, or a related field.
• 9+ years of overall Operations experience in the Service Industry.
• 3+ years of Digital Marketing experience preferred.
• Knowledge of Google Ads products, including Search, Display, Video, Shopping, Mobile, Tag Manager, Google Analytics, and Google Marketing Platforms.
• Strong analytical and logical problem-solving skills.
• Customer-first mindset.
• Ability to work effectively in ambiguous and non-standard situations.
• Strong continuous-improvement mindset.
• Willingness and ability to continuously learn new products and AI solutions.

Good-to-Have

• Google Ads Certification. (strongly preferred)
• Experience working with globally distributed stakeholders.
• Experience supporting product launches, process improvements, or complex product issues.