Process Trainee

Job Description:-

International Technical Voice Process Role: Trainee Process Consultant

Shifts: Rotational Night Shifts only (5-Day Work Week)

Full Time Opportunity

Key Responsibilities:

• Global Support: Handle calls for international clients (US/UK/AU).
• Issue Resolution: Handle customer inquiries through voice calls in a professional manner.
• Diagnose and troubleshoot basic technical issues related to hardware, software, internet connectivity, and applications.
• Provide step-by-step guidance to customers for issue resolution.
• Escalate complex technical issues to the appropriate support teams.
• Document customer interactions and resolutions accurately in the CRM system.
• Meet quality standards, productivity timelines and customer satisfaction metrics.

Requirements:

• Communication: Excellent spoken English with a neutral accent.
• Education: Graduate or PUC completed
• Skills: Strong active listening and basic computer literacy.

Salary & Benefits:

1. Freshers: 3LPA (21.5k in hand after deductions)
2. Immediate Joiners only

• Transport: Free 2-way cab facility provided within a 20km radius.
• Other Perks: Health insurance, Provident Fund (PF), and paid leaves.

Interview Process:

1st round - Online Assessment

2nd round - Virtual - operations interview