Imarque Solutions
Process Trainer
Skills
1 month ago
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Important information
Contract type:
Permanent
Salary:
₹100,000 – ₹300,000 / year
Location:
Kolkata, West Bengal, India
Work mode:
Onsite
Published on:
5 September 2026
What they need
Role & responsibilities
- Monitor and evaluate voice interactions for quality assurance.
- identify process gaps and provide actionable feedback to agents.
- Maintain audit records and prepare quality reports.
- Collaborate with training and operations teams to improve service quality.
- Ensure adherence to company standards and compliance guidelines.
- Conduct calibration sessions to align with quality parameters.
Preferred candidate profile
- Minimum 1 year of experience as a quality analyst on papers.
- Proficient in MS Office.
- Excellent analytical and listening skills.
Walk-in -- Monday to Saturday (10 am to 4pm)
Contact person and details:
HR- 8925881711
Email: [email protected]
Role & responsibilities
Preferred candidate profile
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