Process Trainer

Roles and Responsibilities

• Design and deliver training programs for process, product, customer service, and soft skills to employees across various levels.
• Conduct on-the-job training (OJT) sessions to enhance employee performance and knowledge.
• Analyze training needs through analysis of gaps identified during audits or feedback from employees.
• Develop training materials such as presentations, manuals, guides, videos, simulations, games etc.
• Collaborate with stakeholders to identify key learning objectives and develop effective solutions.

Desired Candidate Profile

• Overall 3 years of experience in BPO/Call Centre industry with expertise in 1 Year on paper Process Training.
• Strong understanding of adult learning principles and ability to design engaging training programs.
• Excellent communication skills with the ability to train diverse groups effectively.
• Proficiency in tools like TNA (Training Needs Analysis), TTI (Training Transfer Index), TTT (Training Evaluation).
• Ability to work independently with minimal supervision while meeting deadlines.