Process Trainer

**Learning Services Specialist (Product Trainer): External

Role Overview

The Learning Services Specialist (Product Trainer) is responsible for designing, delivering, and improving training programs to enhance employee performance and drive business outcomes. The role involves conducting engaging classroom and on-the-job training, assessing learning needs, coaching new hires, and collaborating with stakeholders to optimize training effectiveness

Key Responsibilities

• Training Development & Facilitation

• Design and deliver impactful training sessions using diverse instructional techniques such as simulations, role-playing, group discussions, and interactive workshops

• Continuously update training content to align with process changes and business objectives

• Lead On-the-Job Training (OJT) and nesting phases post-classroom training, ensuring KPIs and throughput targets are met

• Coaching & Support

• Mentor and support new hires during training and nesting to enhance their performance

• Act as a subject matter expert (SME) for new processes, policies, and best practices

• Promote a culture of continuous learning and professional growth within the team

• Training Needs Analysis

• Conduct assessments to identify skill gaps and recommend targeted learning solutions

• Partner with leadership and stakeholders to tailor training programs based on business needs

• Operational & Administrative Tasks

• Maintain accurate training records, reports, and performance data

• Manage training schedules, logistics, and participant enrollments efficiently

• Ensure compliance with company policies and industry standards related to training

Eligibility Criteria

• Experience:

• Minimum 4 years in an international BPO environment

• Currently working as a Learning Specialist (Process Trainer) for at least 2-3 years [Preferable Technical Support experience]

• Education: Bachelor's degree in any field

• Skills & Tools:

• Strong proficiency in Google Suite and MS Office (Excel, Word, PowerPoint)

• Excellent verbal & written communication and active listening skills

• Work Requirements:

• Willingness to work in rotational shifts and from the office (Specifically Night Shifts)**