Process Trainer

Job highlights

• Facilitate certification process and ensure smooth handover process to operations .
• Education -Any Graduate .
• You will also ensure that all trainees understand and grasp the required concepts comprehensively
• Must be proficient with Microsoft Office (PowerPoint,Word,basic Excel)
• Total Experience: 1+Yrs

Job Descriptions:

As a Customer Service Trainer, you will be responsible for the training of our Support and Customer Service team. You will also ensure that all trainees understand and grasp the required concepts comprehensively.

Roles and Responsibilities:

• Conduct and lead training classes for new customer service or sales executives
• Develop onboarding plan for new hires Follow up with new hires after completion of training to ensure they continue to improve their skills.
• Identify and implement creative solutions to processes to ensure they are as easy as possible for the customer service or sales staff to learn and retain.
• Conduct process knowledge tests and constantly assess their knowledge.
• Ensure adherence to the Lesson plan and ensure timely completion of the training program.
• Have strong engagement to trainees and manage attrition during the training and OJT period.
• Facilitate certification process and ensure smooth handover process to operations
• Conduct refresher trainings and provide or disseminate process level updates on the floor.
• Hand hold newly trained executives during the OJT program and ensure smooth movement of executives on to the production floor
• Work with other team members and departments as needed to solve for consistency throughout the organization.
• Participate actively in developing training materials and constantly look for opportunities to enhance training content.
• Provide updates to training materials as processes and information changes.

Extensive experience working with Quality Analyst in BPO/KPO Sector
Total Experience: 1+Yrs
6 Days Working
Education -Any Graduate

Skills

• Ability to train others, be patient, and understand the perspective of the customer is important.
• Exceptional verbal, written and interpersonal communication skills.
• Exceptional listening and analytical skills.
• Must be proficient with Microsoft Office (PowerPoint, Word, basic Excel).
• Ability to multitask and successfully operate in a fast paced, team environment.