Process Trainer

Job highlights

• Graduate with expertise in product, process, and soft skills training
• Train new recruits on product, process, and voice & accent; conduct refresher programs; manage training data in SAP; coordinate logistics; certify new hires; monitor trainee progress and maintain quality scores

Designation :- Trainer

Qualification :- Graduate

Location :- Airoli

Responsibilities

• To train the new recruits on product and process/soft skills/voice & accent and bring them up to the expected bench mark, before they hit the floor.

• Ensuring Improvement of Quality Scores of Employees

• Responsible for conducting refreshers training program based on the training need analysis shared by the Transactional Quality team

• To ensure that the agent numbers from a New Hire team who enter the re OJT stage is maintained at the lowest

• Has to ensure that all the data relating to training are populated in the Training event management module in SAP, within time frame agreed upon.

• Utilize the Web based training at the center

• Coordinate for the logistics requirement forth training at the respective center.

• Responsible for the certification of the new hire trainings at the respective center

• Responsible to increase training through put for the respective batch.

• Responsible for calibrating & shadowing of Trainees on a regular basis.

• Responsible for the MIS for the aligned process

• Responsible for the training deliverables) for the aligned process only

Interested candidate kindly share resume on [email protected] and mobile no. 883075476.