Process Trainer - Domestic

Roles and Responsibility

• Develop and deliver high-quality training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Collaborate with subject matter experts to design and implement effective training content.
• Evaluate training program effectiveness and recommend improvements.
• Provide coaching and mentoring to trainers to enhance their delivery skills.
• Stay current with industry trends and best practices in training and development.

Job Requirements

• Proven experience as a Process Trainer or similar role in a BPO/Call Centre environment.
• Strong knowledge of adult learning principles and instructional design methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills with attention to detail.
• Experience with training software and technologies, such as LMS platforms.