Process Trainer - Domestic

Job highlights

• 2+ years as Process Trainer with expertise in adult learning principles and CRM/BPO industry knowledge
• Develop and deliver training programs, conduct needs assessments, evaluate training effectiveness, and provide coaching

Roles and Responsibility

• Develop and implement comprehensive training programs to enhance employee performance and productivity.
• Conduct needs assessments to identify skill gaps and create targeted training solutions.
• Design and deliver engaging and interactive training sessions to diverse audiences.
• Evaluate the effectiveness of training programs and recommend improvements.
• Collaborate with subject matter experts to develop high-quality training materials.
• Provide coaching and mentoring to employees to support their professional development.

Job Requirements

• Proven experience as a Process Trainer or similar role, with a minimum of 2 years of experience.
• Excellent communication, presentation, and interpersonal skills are essential.
• Strong analytical and problem-solving skills, with attention to detail and accuracy, are required.
• Ability to work effectively in a fast-paced environment and adapt to changing priorities.
• Experience with adult learning principles and instructional design methodologies is preferred.
• Strong knowledge of CRM/IT Enabled Services/BPO industry trends and best practices is beneficial.