Process Trainer/ Soft Skills Trainer

• We are looking for a Process Trainer / Soft Skills Trainer with experience in BPO training to deliver impactful training programs focused on process knowledge, communication, and customer handling skills.

Key Responsibilities :

• Conduct process and soft skills training (voice process, customer handling, communication skills)
• Deliver classroom and virtual training sessions
• Handle training for newly hired employees (new hire batches)
• Provide soft skills training on communication, interpersonal skills, professional etiquette, and confidence building
• Conduct sessions on presentation skills, email etiquette, and workplace behavior
• Facilitate role plays, mock calls, and group activities to enhance learner engagement
• Design training modules, SOP-based content, and assessments
• Prepare and deliver PPT presentations for training sessions
• Mentor learners and track performance through mock calls and evaluations
• Coordinate with operations and QA teams to ensure process alignment

Requirements :

• Experience as a Process Trainer / Soft Skills Trainer in BPO
• Minimum 2 years documented experience mandatory
• Good to have: Experience in domestic or international voice process
• Strong communication, presentation, and facilitation skills
• Ability to handle new hire training batches independently