Gratitude India
Process Trainer - Voice
Skills
17 days ago
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Important information
Contract type:
Permanent
Salary:
₹400,000 – ₹900,000 / year
Location:
Chennai, Tamil Nadu, India
Work mode:
Onsite
Published on:
7 October 2026
What they need
Deliver training for international voice customer care, including new-hire, cross-skill and refresher programs. Coach associates on complex queries, de-escalation, retention and escalations. Support nesting, assessments and quality improvement.
Required Candidate profile
International voice customer service professional with 3–8 years’ experience and 1+ year in training/coaching, nesting or knowledge management. Strong English, facilitation and customer handling.
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