K
Kriyalogic
Process Trainer with Soft skill Training
2 months ago
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Important information
Contract type:
Permanent
Location:
Pune, Maharashtra, India
Work mode:
Onsite
Published on:
7 August 2026
What they need
- Deliver end-to-end process training for BPO voice/non-voice teams
- Conduct soft skills training (communication, voice & accent, customer handling, email etiquette)
- Handle onboarding and refresher training sessions
- Assess trainee performance and provide structured feedback Coordinate with operations to improve overall team productivity
Requirements:
- Experience in BPO training (Process + Soft Skills)
- Strong communication and presentation skills
- Good understanding of KPIs, SLAs, and quality standards
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