Process Trainer_International_E-commerce

Roles & Responsibility

JOB DESCRIPTION This Job Description (JD) is specifically tailored for a Process and Product Trainer managing an E-Commerce Seller/Marketplace Support account within an international BPO framework in India. It highlights instructional design capabilities, standard training lifecycle terminology (NHA, Nesting) and deep dive technical marketplace competencies.

• Job Description: Process & Product Trainer (E-Commerce Seller Support)
• Job Title: Process Trainer E-commerce Marketplace Operations (E-Commerce Process)
• Location: Pune, India Department: Learning & Development (L&D) / Training
• Reports To: Training Manager / Operations Manager
• Shift Type: Rotational / Night Shifts (To manage training batches during US/EST time zones)

Job Purpose: The Process Trainer is responsible for designing, delivering and evaluating end-to-end training programs for new-hire batches and existing support teams. Your primary goal is to transform trainees into highly competent marketplace specialists capable of resolving backend technical, analytical, and logistical challenges for merchants selling on the E-Commerce US/Global Marketplace while directly safeguarding account SLA delivery.