Process Trainer,WFH

Hi

We are looking for Process Trainer (Work From Home)

Job Title: Process Trainer

Job Location: Gurgaon, Hyderabad, Mumbai.

Salary: 6-7 LPA

Mode of Work: Work From Office/Work From Home

Notice Period: 15-30 Days

Job Responsibilities-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal External Calibrations
• Manage Knowledge Check for New Hires Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills And Abilities-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 5 days working Rotational

Desired Candidate Profile-

• Min Graduate (Any)
• Min 2 years of experience with Excellent Communication skills set to match with Versant 6.
• Strong understanding of and experience in product training in domestic /International BPO domain
• On Paper should be Process Trainer.
• HR Round. Voice Accent round Operation Round-Client Round
• Days of Work 5 days a week

Interested Candidates can directly WhatsApp their CVs (Word/PDF) to HR@9892211899 This job is provided by Shine.com