Process Training Specialist - ERP Implementation

IES is a national provider of industrial products and infrastructure services to a variety of end markets, including electrical, mechanical and communications contracting solutions for the commercial, industrial, residential and renewable energy markets. IES is publicly traded on NASDAQ under the symbol IESC. As of the end of IES’s 2025 fiscal year ending September 30, 2025, IES produced over $3.3 billion in revenue and employed over 10,200 employees at over 174 domestic locations across the United States.

Our commitment to our employees is reflected by our actions:

• Safety is Priority One – and our record shows it
• Competitive Pay
• Company 401K plan with Employer Contribution Match
• Company Paid Time Off
• Company Paid Life Insurance
• Choice of Medical Coverage including Prescription and Short Term Disability Plans
• Choice of Dental and Vision Coverage
• Optional Long-term Disability, Critical Illness, Accident, Legal and Pet Coverage
• Auto and Home Insurance Discount Programs

The Process Training Specialist is a key member of the Systems Development and Implementation team. A successful candidate has an in-depth process improvement history and experience in accounting systems documentation and training. Must be able to work collaboratively with development team members as well as end users in onboarding business segments to automated processes.

Responsibilities

• Serve as a specialist for MS D365 (Microsoft Dynamics 365) implementation in addition to other large-scale digital transition projects.

• Conduct pre-deployment testing and documentation

• Assist in systems implementation, conducting small group and one-on-one training

• Act as liaison between development team and end users in identifying system issues and contributing to resolutions

• Document all issues from first occurrence to resolution

• Identify initiatives needed to enhance the implementation process

• Bachelor’s degree in Communications, Technology or related field OR equivalent professional experience.

• Minimum 5 years’ experience in systems implementation and/or training and development

• Expert knowledge of Word, Excel and PowerPoint

• Excellent communication skills with the ability to train field, office and executive teams using a variety of adult learning methods

• Available to travel to various US locations up to 25% of the work week

• Flexibility to work in varied US time zones as needed