Process Writer and Operations Support

Process Writer and Operations Support

We are seeking a business-minded professional who can quickly immerse themselves in business systems, process and operations.

Process Writer

Develop and maintain a comprehensive understanding of the company's ERP platform and supporting business systems to ensure documented processes remain aligned with system functionality, operational requirements, governance standards, and best-practice workflows.

• Consult with stakeholders across all business functions to quickly identify, analyse, document and improve business processes.
• Capture current-state and future-state processes through workshops, interviews and observation.
• Develop, document and maintain business processes within the company's Business Process Management System (BPMS), applying LEAN principles and continuous improvement methodologies.
• Proactively update process documentation in response to system enhancements, ERP upgrades, technology changes and evolving business requirements.
• Ensure all documentation is clear, accurate, practical and easily understood by end users.
• Administer the BPMS including user access and configuration.
• Deliver basic BPMS training and support to new and existing staff, ensuring effective adoption and utilisation.

Operations Support

Provide operational, administrative and analytical support across Process, Projects and IT, including:

• Coordinating IT hardware deployment, redirection and asset movements between branches and teams.
• Maintaining asset registers and associated records.
• Performing detailed data review using advanced Excel functionality.
• Providing operational support the National IT and Process Manager.
• Manage confidential and sensitive information with professionalism, discretion and integrity.

About You

You are a highly organised and proactive professional who enjoys bringing structure to complex environments. You have a natural ability to rapidly understand business processes, engage with stakeholders and convert information into clear, practical documentation. You are equally comfortable working with data, supporting projects and handling administrative responsibilities in a dynamic role.

Skills & Experience

• Demonstrated experience in Process Writing, Business Process Management, Technical Writing, using LEAN principles.
• Proven ability to quickly learn operational processes through stakeholder consultation and translate them into high-quality process documentation.
• Experience working with ERP systems and maintaining documentation in fast-changing environments.
• Ability to understand how integrated business systems operate across multiple departments and functions.
• Experience administering, maintaining and supporting a BPMS.
• Confidence delivering user training and supporting process adoption across the business.
• Advanced Microsoft Excel skills, including formulas, data analysis, validation and reporting.
• Strong analytical and problem-solving abilities with exceptional attention to detail.
• Excellent written communication skills.
• Ability to manage multiple competing priorities and work well under pressure.
• Understanding of governance, compliance and document control principles.
• Experience supporting business transformation initiatives, ERP upgrades or major system implementations.
• Qualifications in Business Analysis, Business Administration, Continuous Improvement, Project Administration or related disciplines.
• Experience within the Hire and Rental industry will be highly regarded.