Process Writer (Project Based)

What You’ll Be Doing

• Conduct interviews and workshops with stakeholders to understand and document business processes
• Create process maps, swimlane diagrams, SOPs, workflows, and process narratives
• Document end-to-end processes covering merchant onboarding, implementation, account management, retention, and offboarding
• Identify process gaps, bottlenecks, and opportunities for improvement
• Collaborate with IT, Compliance, Finance, Legal, and People and Brand teams to validate documentation
• Support process improvement and business transformation initiatives

What You’ll Need

• Bachelor’s degree in Business, Management, Industrial Engineering, IT, or related field
• Experience in fintech, banking, payments, retail, or financial services is an advantage
• Proficient in process mapping and documentation tools
• Strong analytical, facilitation, communication, and technical writing skills
• 3–5 years of experience in Business Process Documentation, Process Improvement, Business Analysis, or Quality Management