PROCESSING ASSOCIATE CEBU

About the role

A processing role supporting visa applications and immigration services, involving documentation management, client compliance, and coordination with government agencies.

Key responsibilities

• Endorse clients' major/minor visa applications to documentation associate and comply with all required routing slips
• Ensure customer applications are complied, filed, and submitted to respective government agencies or offices
• Process, monitor, and implement customer applications including processing, releasing and mailing of ACR-I card to clients
• Perform field work tasks to government offices or agencies such as Philippine Statistics Authority (PSA) and National Bureau of Investigation (NBI)
• Assist clients for medical and laboratory tests
• Collect payment from clients, pick up and/or deliver Travel documents as assigned
• Comply with internal and external audit requirements
• Process customer visa applications on time
• Maintain confidentiality of clients' details and information in compliance with Data Privacy law
• May be assigned or transferred to other duties or positions as required by the company's business operations

About you

• Proven work experience as a Processing or similar role
• Outstanding organizational skills
• Multitasking ability
• Attention to detail
• Excellent written and verbal communication
• Relevant training and/or certifications as a Processing
• Physically and mentally fit
• Diligent on field-related work
• Excellent time management with meeting deadlines
• Grace under pressure or stress