PROCESSING ASSOCIATE

About the role

We are seeking a Processing Associate to join our team and provide administrative and processing support for clients applying for Philippine visas and immigration-related services. The successful candidate will be responsible for ensuring that client applications are complete, properly documented, accurately processed, and submitted within the required timelines. This position also involves coordinating with government agencies, assisting clients with application requirements, and performing fieldwork when necessary.

Key responsibilities

• Handle and process clients' visa and immigration applications from documentation to submission and release.
• Review, organize, compile, and file client documents to ensure completeness and accuracy.
• Endorse major and minor visa applications to the Documentation Associate with the required routing slips and supporting documents.
• Submit and follow up applications with the appropriate government agencies and offices.
• Monitor application status and ensure timely processing and completion.
• Process and coordinate the release and mailing of clients' ACR I-Cards.
• Conduct transactions and fieldwork with government agencies such as the Philippine Statistics Authority (PSA) and National Bureau of Investigation (NBI).
• Assist clients with medical examinations, laboratory tests, and other requirements related to their applications.
• Handle assigned collection of payments and pick-up or delivery of travel documents and other client documents.
• Maintain accurate records and ensure proper filing of application-related documents.

About you

• Bachelor's degree in any field.
• Previous experience in visa processing, immigration services, documentation, administration, customer service, or related fields is an advantage.
• Strong attention to detail and organizational skills.
• Good written and verbal communication skills.
• Able to manage multiple applications and tasks while meeting deadlines.
• Comfortable dealing with clients and government offices.
• Willing to perform fieldwork and travel to government agencies as required.
• Able to handle confidential documents and information with professionalism.
• Proficient in Microsoft Office and/or Google Workspace.
• Can work independently and effectively as part of a team.