Processing Officer - NCO

Job Objective

The Processing Officer is responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen immigration or career pathway. This role involves a balance of client-facing communication and backend processing, requiring strong organizational skills, attention to detail, and the ability to handle high call volumes while maintaining quality standards.

Specific responsibilities:

• Responsible for managing client applications end-to-end, ensuring accurate documentation, timely evaluations, and smooth progression through their chosen pathway.
• Initiate introductory calls with newly assigned clients within 24 hours.
• Provide an overview of the process and set clear expectations.
• Send a welcome email with call summary and document checklist.
• Connect with 20–25 clients daily via calls to provide updates and maintain engagement.
• Maintain high call quality standards, ensuring professionalism, clarity, and empathy.
• Record call notes and update CRM/processing systems promptly.
• Receive, review, and verify client documents for completeness and accuracy.
• Conduct pre-screening calls to validate client details and pathway alignment.
• Flag discrepancies or missing information and coordinate with the submission team for occupation demand verification.
• Prepare detailed evaluation summaries of client eligibility, qualifications, and occupational fit.
• Recommend suitable occupations/countries based on opportunities.
• Finalize evaluations within one week of client sign-up.
• Share validated profiles with Resume Marketing team for CV preparation.
• Conduct mock interviews to prepare clients for employer interactions.
• Track resume marketing activities including submissions, follow-ups, and employer responses.
• Provide clients with updates every 10 days on progress, responses, and feedback.
• Maintain accurate records of client interactions, evaluations, and submissions.
• Escalate delays, risks, or process gaps to management promptly.
• Prepare Strategy Reports (post-service validity) with insights, challenges, and recommendations.
• Prepare Final Reports (end of service validity) summarizing the complete client journey and outcomes.
• Strong communication skills with ability to handle high call volumes.
• Proven ability to maintain professional call quality (tone, clarity, empathy).
• Attention to detail and accuracy in documentation.
• Ability to manage 20–25 client calls daily alongside backend processing tasks.
• Strong time management and multitasking ability.
• Knowledge of compliance standards, documentation processes, and data protection policies.
• Understanding of work visa processes for Ireland, USA, Spain, Luxembourg, Turkey, and UAE.
• Problem-solving, escalation handling, and reporting skills.
• Familiarity with international recruitment or immigration processes is an advantage.

KEY INTERNAL INTERFACES KEY EXTERNAL INTERFACES

• Processing Head Clients
• Processing Manager
• Processing Team
• HR team