Processing Operations Specialist - Assistant Team Lead [Thomson]

PERSOL Outsourcing is partnering our Client, a leading name in the transportation statutory board. We are looking for dynamic talents to be a part of our team! If you have what it takes, click on to apply:

Job Responsibilities

• Supervise daily processing operations and ensure smooth shift execution
• Oversee Processing Officers (POs), ensuring proper task allocation and adequate manpower coverage
• Ensure accurate encoding and processing of applications in compliance with SOPs
• Conduct spot checks and audits to maintain work quality and compliance standards
• Train and guide new hires on system usage, processes, and operational requirements
• Manage shift handover and takeover, ensuring proper accountability of controlled items
• Submit daily operational and reconciliation reports to Management
• Ensure adherence to Authority and site operational guidelines
• Perform any other duties as assigned

Job Requirement

• Minimum GCE O Level qualification with at least 2 years of supervisory experience
• Prior experience in operations, processing, or similar supervisory roles preferred
• Strong attention to detail and high level of accuracy
• Ability to manage shift-based operations and coordinate team deployment effectively
• Able to maintain confidentiality and handle sensitive information appropriately
• Basic understanding of systems, data processing, and reconciliation
• Strong leadership, communication, and interpersonal skills

Working Hours / Location

• 4 days work, 2 days off (rotating basis)
• AM Shift: 9am to 6.30pm (1hr lunch break)
• PM Shift: 12.30pm to 10pm (1hr lunch break)
• Midview City (MRT – Thomson-East Coast Line)
• With attractive incentives payout!

If you are interested, please submit your application here. We appreciate your application and will notify you if you are shortlisted for the role.

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EA License No: 90C3494 | EA Personnel No: R1103939 | EA Personnel Name: Ng Hui Jun