Procure to Pay Ops Manager

ACCENTURE IS NOW HIRING!!!

About the role

Provides responsibility for OTC & PTP Tower overall performance to meet all agreed SLAs and KPIs. Handle Client discussion including concerns, process clarifications and scope alignment. Resolve complex inquiries including tasks and reports.

Key responsibilities

• Provides responsibility for OTC & PTP Tower overall performance to meet all agreed SLAs and KPIs
• Responsible for activities assigned by the Service Delivery Lead
• Timely reporting of OTC & PTP day-to-day team performance and issues
• Assist Team in all activities performed within Manila Service Center including workload balancing and mediate concerns or clarifications to Onshore Team
• Perform review and approval of processed documents by AP & AR Team for cash applications and billing
• Handle Client discussion including concerns, process clarifications and scope alignment
• Resolve complex inquiries including tasks and reports
• Monitor SLAs and provide metrics report for Management and Client
• Monitor Team and individual performances
• Handle escalations and implement process controls

About you

• At least 7 years relevant experience in PTP
• 5 years supervisory experience
• Open to consider at least 1 of the following experiences: Creation of Purchase Order, Invoice Processing, or Payment Processing
• Open to any industry
• Knowledge in SAP, Oracle, ARIBA, or Coupa is good to have

Available Location:

• Quezon City

-Taguig