Procurement / Customer Service Supervisor

About the role

Lead international procurement operations for a foremost provider of wallcoverings, fabrics, carpets, and flooring materials across Asia. You will manage end-to-end PO processes and relationship management with premium suppliers across the US, Japan, and Europe, while bridging procurement and sales operations to streamline logistics and maximize client satisfaction.

Key responsibilities

• Lead international procurement operations, managing end-to-end PO processes and relationship management with premium suppliers across the US, Japan, and Europe
• Optimize sales enablement tools, systematically organizing memo samples, marketing collaterals, and customer loyalty giveaways
• Supervise new collection launches by tracking timelines and deliverables with the global vendor network
• Enforce quality control standards, spearheading critical negotiations with suppliers regarding defects and compensation
• Execute strategic sourcing for specialized materials and bespoke products to meet evolving business demands
• Develop and deliver comprehensive product training and technical demonstrations to empower the sales team
• Serve as a key advisory resource for sales, providing accurate product configurations, cost-benefit analyses, and pricing support
• Bridge procurement and sales operations to streamline logistics, accelerate complaint resolution, and maximize client satisfaction

About you

• Degree holder or above, preferably in Business Management, Marketing, or a related discipline
• Minimum 3 years of experience in procurement within the interior materials sector (e.g., wallcoverings, flooring, or fabrics); experience in trading or manufacturing is preferred
• Excellent command of written and spoken English and Chinese (including Cantonese and Putonghua)
• Proficient in MS Office (Word, Excel, Outlook) and Chinese word processing
• Positive, self-motivated, and results-driven with the ability to work independently and proactively
• Strong analytical skills combined with a proven track record of independent project management
• Fresh graduates possessing sharp business acumen and strong common sense will also be considered
• Immediately available candidates are highly preferred

Benefits

• On job training
• 5-day work week
• Bank holidays
• Reward leave
• Birthday leave
• Marriage leave
• Medical benefits
• Dental benefits
• Annual body check

About us

Goodrich Global Limited stands as the foremost provider of wallcoverings, fabrics, carpets, and flooring materials across Asia. We are deeply engaged in every aspect of the soft furnishing and flooring realm, encompassing production, sourcing, distribution, marketing, branding, and retailing. Goodrich Global Limited is wholly owned by Sangetsu Corporation, a listed company in Tokyo. The Nagoya-based wallcovering leader in Japan since 1849 controls about 50% of the Japanese market in wallpaper and has total assets of JPY163,717 million.