Procurement Manager

We are looking for a Service Procurement Manager to develop and execute annual category strategies for Hard FM (HVAC, chiller overhauls, generators, medium/low-voltage switchgear, BMS/automation, elevators, fire-protection systems) and Soft FM (security, janitorial, façade cleaning, pest control, waste management, fleet operations).

Key Accountabilities:

Strategic Sourcing & Category Management

Develop and execute annual category strategies for Hard FM (HVAC, chiller overhauls, generators, medium/low-voltage switchgear, BMS/automation, elevators, fire-protection systems) and Soft FM (security, janitorial, façade cleaning, pest control, waste management, fleet operations).

Build and maintain a qualified, audited, and compliant vendor matrix across critical and non-critical service categories.

Continuously monitor supply market trends, wage rate benchmarks, indexation formulas, and contractor cost drivers to optimize total cost of ownership (TCO).

Tendering, Bidding & Commercial Evaluation

Lead end-to-end RFP/RFQ/ITT processes: technical scope alignment, bill of quantities (BOQ) review, commercial proposal evaluation, and bidder benchmarking.

Coordinate with Operations and Technical teams to ensure Statements of Work (SOW) include well-defined deliverables, performance regimes, response/rectification times, and measurable Service Level Agreements (SLAs).

Conduct rigorous total-cost analyses, rate-card comparisons, and cost-breakdown validations (direct labor, materials markups, overheads, profit margins).

Contract Drafting, Negotiation & Governance

Formulate, negotiate, and finalize service contracts, Master Service Agreements (MSAs), and Long-Term Agreements (LTAs) in coordination with Legal and Risk teams.

Embed robust commercial and operational safeguards: liquidated damages (LDs), SLA penalty/bonus structures, performance guarantees, back-to-back client liability clauses, termination rights, and parent-company guarantees.

Manage contract life cycles: scope variations, claims resolution, annual escalations/indexations, and extension renewals.

Supplier Performance & Relationship Management (SRM)

Establish KPI scorecards and audit frameworks to review subcontractor performance on safety, quality, staffing levels, SLA achievement, and regulatory compliance.

Lead quarterly business reviews (QBRs) with strategic contractors and drive performance improvement plans (PIPs) for underperforming vendors.

Manage conflict resolution, claim mitigation, and contractual default procedures smoothly without operational disruptions.

Compliance, QHSE & Risk Management

Enforce strict HSE and labor regulation standards across all subcontracts, verifying valid certifications, insurance coverage (Third-Party Liability, Workmen’s Compensation), and local statutory compliance.

Oversee fraud prevention, ethics policies, conflict-of-interest declarations, and transparent audit trails in line with corporate governance frameworks.

Key Performance Indicators (KPIs)

Cost Savings & Value Creation: Achieved annual cost avoidance and bottom-line savings against budget and category baseline.

SLA & Performance Adherence: Subcontractor SLA compliance rate (>95%) and timely close-out of service work orders.

Procurement Cycle Time: On-time execution of sourcing cycles from requisition receipt to award/contract execution.

Contract Coverage: Percentage of recurring spend managed under formalized MSAs/framework agreements (>85%).

Supplier Compliance & Safety: Zero serious HSE non-compliances or statutory breaches by managed service contractors.

Job Requirements & Qualifications:

• Minimum 4: 7 years of progressive experience in procurement, with at least 3+ years specifically leading service procurement, SLA drafting and contract management in a head or lead capacity managing the operations, maintenance & Services for one of the following brands (Ex. Daiken - KONE - LG - Caterpillar...)
• Bachelor's degree in a relevant
• Strategic sourcing: proven track record in supplier evaluation, spend analysis, commercial negotiations, and category management for services
• System proficiency: Hands-on experience with ERP/ E-Procurement systems (e.g., SAP, Oracle) and advanced analytics tols
• Professional certification such as CIPS or CPSM highly desirable
• Very good English both written & spoken