Procurement Operations Specialist

Your Role and Responsibilities:

As a Procurement Operations Specialist, you will provide professional support for purchase order processing and carry out tactical sourcing activities. Your role involves negotiating with suppliers, setting up and maintaining relationships with IBM clients and suppliers, and ensuring compliance with IBM Procurement policies.

Your Primary Responsibilities Will Include:

• Purchase Order Processing: Receive requests from IBM clients, negotiate with suppliers, and complete purchases while following IBM Procurement policies.
• Relationship Management: Set up and maintain relationships with IBM clients and suppliers through effective written and verbal communication.
• Problem Resolution: Apply problem determination skills to resolve issues in the purchasing process and minimize negative impact on the client's experience.
• Procurement Tool Utilization: Understand and effectively use procurement-related tools to process POs and document supplier/PO related information.
• Invoice Resolution: Clear aged open POs and resolve blocked invoices for suppliers.

Required Education:

Bachelor's Degree

Required Technical and Professional Expertise:

Required Qualifications / Experience:

• Bachelor's degree in business, Supply Chain, Procurement, Sourcing, or a related field.
• Typically possesses 0-3 years of experience in procurement operations, PR to PO, sourcing support, finance operations, shared services, or customer support functions.
• Experience working within SLA-driven environments and supporting global stakeholders.

Preferred Technical and Professional Experience:

Preferred Skills:

1. SAP or SAP Ariba

2. ServiceNow or case management platforms

3. Microsoft Excel, intermediate to advanced level

4. Supplier onboarding and master data tools

5. Invoice processing and exception workflow systems

6. Fluent in English with strong written and verbal communication skills

7. Ability to operate effectively in a global, multicultural organization

****Years of Experience:****0 - 3