Procurement Support

The Procurement Senior Specialist is responsible for managing end-to-end order fulfillment activities, ensuring timely and accurate processing of customer orders, procurement transactions, deliveries, invoicing, and order-related inquiries. The role serves as a subject matter expert for Order Fulfillment processes and supports operational excellence through process improvements, stakeholder collaboration, and issue resolution using SAP S/4HANA (OneERP+) and related systems. The role aligns closely with activities such as sales order processing, Invoice creation, delivery creation, purchase order processing, goods receipt, invoice verification, returns processing, and back-order management.

Key Responsibilities

Order Fulfillment Operations

• Manage end-to-end order fulfillment processes from order receipt through delivery and closure.

• Process and monitor sales orders, invoice to customers, quotations, purchase orders, delivery orders, goods receipts, and invoice verification activities.

• Coordinate with customers, suppliers, logistics providers, warehouses, and internal stakeholders to ensure timely order execution.

• Monitor open orders and proactively resolve fulfillment issues, delivery delays, and order exceptions.

• Process order amendments, cancellations, returns, credits, and back-order requirements.

• Ensure compliance with established service levels and operational procedures.

• Other tasks required by customer and management

Stakeholder Management

• Act as the primary contact for customers, suppliers, sales teams, procurement teams, and logistics partners.

• Provide timely updates regarding order status, delivery schedules, and issue resolution.

• Handle escalations and drive prompt resolution of operational issues.

System and Process Management

• Perform transactions and data maintenance activities in SAP S/4HANA (OneERP+) and related systems.

• Maintain data accuracy for orders, deliveries, materials, suppliers, and customers.

• Support testing, system enhancements, and process transition activities when required.

Continuous Improvement

• Identify process gaps and recommend operational improvements.

• Participate in automation, standardization, and transformation initiatives.

• Contribute to the development and maintenance of process documentation and work instructions.

• Share best practices and support knowledge transfer activities across the team.

Reporting and Compliance

• Prepare operational reports and dashboards related to order fulfillment performance.

• Monitor backlog, aging orders, delivery performance, and service level compliance.

• Ensure adherence to procurement policies, financial controls, and audit requirements.

Qualifications

• Minimum 1 year of experience in Order Fulfillment, Order Management, Procurement Operations, Supply Chain, and Customer Operations.

• Strong experience in end-to-end order processing and fulfillment.

• Hands-on experience with SAP S/4HANA is highly preferred.

• Experience working in a shared services, global services, or BPO set up

Required Skills

• End-to-end Order Fulfillment knowledge

• Sales Order Processing

• Invoice Creation

• Purchase Order Processing

• Delivery Creation and Shipment Coordination

• Goods Receipt Processing

• Invoice Verification

• Back-order Management

• Returns and Order Cancellation Processing

• SAP S/4HANA / ERP experience

• Strong analytical and problem-solving skills

• Excellent stakeholder management and communication skills

• Advanced Microsoft Excel skills