Procurement TOOLS Support Specialist

Bucharest, 2 office days/week

Scope : ensure effective administration, support, and continuous improvement of procurement tools (iSave and Guided Buying), driving user adoption, process efficiency, and data quality across the organization, working closely with teams across France HQ but also international teams

RESPONSIBILITIES:

• Administer procurement tools (iSave, Guided Buying): user access, roles, workflows, and configuration
• Provide L1/L2 support: incident resolution, root cause analysis, escalation management
• Monitor and improve service performance: track SLAs, ticket volumes, resolution time
• Drive user adoption: deliver training sessions, develop user guides, support change management
• Lead continuous improvement: collect business requirements and manage enhancement backlog
• Coordinate stakeholders: work with IT, procurement teams, and external vendors
• Reporting & data: Produce KPIs (usage, savings, compliance) + Ensure data quality and consistency
• Maintain documentation: Knowledge base, processes, release notes

Performance Indicators

Objective 1 – iSave Data Quality & Reporting Reliability

• Achieve ≥ 98% data completeness on mandatory iSave project fields.

• Perform monthly quality checks on 100% of projects exceeding defined savings thresholds.

Objective 2 – iSave Operational Excellence

• Resolve ≥ 95% of support requests within agreed SLA.

• Process 100% of access management requests within 3 business days.

• Complete quarterly closing activities on time with 0 critical overdue actions.

Objective 3 – Guided Buying Adoption & Content Quality

• Maintain 100% of strategic categories covered by validated Guided Buying content.

• Review and update Guided Buying content for priority categories at least four times per year.

Objective 4 – Guided Buying Continuous Improvement & User Experience

• Deliver at least 4 business improvements or new features per year.

• Achieve a user satisfaction score ≥ 4.2/5 through annual user surveys.

REQUIREMENTS:

• Knowledge of procurement digital tools such as SpendHQ, Coupa, Sievo, SAP (in order of importance)
• Experience in business, configuration and process support as well as incident management
• Solid procurement functional knowledge: Complete Source-to-Pay (S2P) process understanding
• System / admin capabilities: workflow configuration
• Support framework: Ticketing tools (ServiceNow, Jira)
• Data governance / master data management understanding
• English proficiency (French also represents and advantage)
• Minimum 3 years experience in responsible procurement within international organizations
• Organized, autonomous, concise, meticulous
• Strong service mindset
• Structured and organized
• Ability to train and communicate clearly
• Open-minded, comfortable interacting with various stakeholders in a transforming and multi-cultural environment
• Strong Project Management skills