Prod support role - Unix, Linux, SQL

Job Title: Production Support Engineer (Unix/Linux & SQL)

Experience Required - 3 to 6 Years

Work Location - Mumbai

Role Overview

We are looking for a Production Support Engineer with strong experience in Unix/Linux and SQL environments. The candidate will be responsible for monitoring, supporting, troubleshooting, and maintaining critical production applications to ensure business continuity and system availability.

Key Responsibilities

• Provide L1/L2 Production Support for business-critical applications.
• Monitor application health, system performance, and batch processes.
• Analyze and troubleshoot incidents, outages, and performance issues.
• Perform root cause analysis and coordinate with development teams for issue resolution.
• Execute SQL queries for data validation, troubleshooting, and support activities.
• Work on Unix/Linux servers for log analysis, job monitoring, and operational support.
• Manage incident, problem, and change management activities as per SLAs.
• Prepare support documentation and maintain operational runbooks.
• Participate in release support, deployment activities, and application monitoring.

Required Skills

• Strong hands-on experience in Unix/Linux commands and shell environment.
• Good knowledge of SQL for querying and data analysis.
• Experience in Production/Application Support environment.
• Understanding of Incident Management, Problem Management, and Change Management processes.
• Ability to analyze logs and troubleshoot application issues.
• Good communication and stakeholder management skills.

Additional details

• Candidate should be comfortable working in 24x7 rotational shifts, including night shifts.
• Work From Office (WFO) is mandatory